Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Magnolia florist, we are committed to making sure your gift arrives safely and on time. Please review our delivery guidelines below:

• On-Time Guarantee & Changes: We take full responsibility for delivering your order at the correct location and on the specified date. Please note that delivery dates cannot be changed at the last minute (date changes require at least 2 days' notice, as flowers are perishable). However, address changes can be made by calling us first thing in the morning on the scheduled delivery day. If the driver has already left the shop, the arrangement will be delivered to the originally provided location, and we cannot assume responsibility for subsequent changes.

• Recipient Not Home: If the recipient is not available at the time of delivery, our driver will leave the arrangement safely at the front door and mark the order as "delivered" in our app.

• Specific Time Requests: If you need your delivery to arrive at a specific time, please add this request in the "Special Instructions" section.

• Gate or Building Codes: If the delivery address requires a gate code, security buzzer, or specific entry instructions, please include them in the "Special Instructions" to ensure a smooth delivery.

• Office Deliveries: For deliveries to office buildings or workplaces, packages will typically be left at the front desk or main lobby unless security protocols require otherwise.

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All sales are final. We do not accept returns or offer refunds.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.